Frequently Asked Questions:
What do you require to secure an event date?
All services are booked on a first come, first served basis. In order to secure your date, I do require the deposit. The deposit is non-refundable and non-transferable to another date or service.
Do you offer discounted packages?
No I'm sorry I don't offer discounted packages at this time. I often receive multiple bookings for the same wedding date and I typically book anywhere from 12-24 months in advance. However mid week weddings are not often requested so my minimum is 1 and can appeal to brides looking for a discounted rate.
How do I prepare my skin?
It is best if you have been on a skin care plan at least 6 months out from your date to get your skin in the best shape it can be. The night before exfoliate your skin and follow with a hydrating moisturiser/eye creme. In the morning follow your usual skin care routine. Don't apply heavy sunblock. I will use a suitable SPF that work with make up. Do not wax closer than 4 days before as make up doesn't adhere to freshly waxed skin.
How do I know when to have hair & make up finished on the day?
I pride my self on getting you ready on time for your photographers arrival. Please ask your photographer when they will arrive. It's imperative to be on time, otherwise you cut into your photo time. I want to ensure you get all of the beauty shots prior to the ceremony and to eliminate starting your day with any stress.
Make up takes about 1 hour for the bride and 45 mins per person thereafter. We discuss this in detail at your trial. With timing on the day its best to find out from your photographer when they want you getting dressed then I work backwards with time to find my arrival time.
Do you offer partial makeup services?
I'm sorry I do not offer partial services such as eyes or foundation only. As with doing so I cannot guarantee the look will be cohesive with the look you were envisioning for your special day. The only partial service I offer is Eyelash application.
Will I have to touch up my make up?
You will need to touch up your lips through out the day. I use professional products and techniques that make sure the make up lasts all day long. In hot weather I do suggest having a pressed power with you as well.
Which is done first, hair or makeup?
It seriously doesn't matter if the hair is going up. If the hair is covering the face (down in waves) Then it would be best the hair was set first, makeup done then the hairstylist can then style the hair.
What do you need for setup on the day?
I only need good natural light and space. I come with my foldout table and directors chair so you don't need to worry about anything.
Do you stay for touch-ups?
I do lippy on everyone at the end before getting dressed and have a quick look over to make sure everything is where it should be.
If you need me to stay for touchups during the photo session, first look or after ceremony, this service is booked in advance, depending on my availability, and is billed at the hourly rate listed in the Info section of my website
Can you leave and come back for touchups?
I'm sorry, intermittent services are not provided at this time.
Is your service mobile?
I travel all around Hawkes Bay, and all over NZ (travel charges apply)
Where does the trial take place?
At your home/hotel, or your more than welcome to come to me but we can discuss this further via email.
I have a large bridal party, can you get us all ready early?
Yes absolutely! Depending on your timing I can work up to 8 alone, and do so frequently. I work alongside your hairdresser to make sure the day runs smoothly and on time
I don't wear heavy make up, will I still look like me?
Yes , I like the make up to enhance you and not feel like a mask. Your skin will look fresh.
Bridal Makeup trials, What to bring/expect
Bring pictures of make up you like the feel of. It doesn't have to to be exact, more to give me a feel for what you are attracted to. We use this as a starting point to work out what will suit you.
A picture of your dress is also helpful. Wear a white or cream top.
Please consider very carefully who you invite to your trial. No one else knows you and what you want for your makeup and hair look better than you do yourself. Don’t second guess your own ability to know what you like and what you don’t like.
Weekday bookings are ideal,weekend bookings are subject to availability as primarily weekends are booked with weddings.
When picking a date/time for your trial, its great to team up with your hairstylist so you can see the whole look together.
We all like a wine but if your planning on having your trial on your hens night maybe book before the party or hold off and book another day to make sure you can get the most out of it.
Can my mother/future mother in law or any other attendee have a trial?
Yes, absolutely. Anyone can have a trial/preview. As a matter of fact, I frequently do trials for the mothers as they often have had their makeup done several times before and have been unhappy with wearing too much makeup and have not felt like them self. So this is a lovely way to make sure everyone is happy on such a special day and to put their minds at ease.
Terms and conditions:
All confirmed bookings require a $100 non-refundable, non-transferable deposit. Until I receive that deposit, the date is still available for someone else to book. The total remaining is to be paid via bank transfer as arranged a few days before or in cash on the day. By confirming and paying the deposit this means you have agreed to the Terms and conditions listed on this page. Deposits are not to be used for the trial. Trials costs are to be paid on the day or arranged via bank transfer beforehand.
Once the booking has been confirmed, Candice reserves the right to retain the retainer/deposit. Transferring this as credit to another date is up to Candice’s discretion. I will have turned away other bookings and loss of work needs to be covered.. Any no-shows will still be charged for. For last minute cancellations Candice reserves the right to still charge for service.
Cancellations up to 4 months out I require 50% payment, cancellations of 4 weeks out I require %100 payment. If the date has been changed once deposit has been paid then this is treated as a new booking and a new deposit then has to be paid to secure the date.
For travel beyond the immediate Napier/Hastings/Havelock cities there is a travel charge of $100 per hour.
If you suffer from any skin conditions including sensitive skin it is up to you to advise me of this beforehand and I am more than happy to use any skincare or makeup which you prefer to use with your skin condition.
If the unfortunate happens and you have a cold sore, conjunctivitis or any other contagious disease please tell me in advance so I can take special precautions by using your own products.. I must keep my kit and myself clean and safe for others. I reserve the right to refuse service. If I am not made aware in advance then I will have to bill for loss of product and tools as I cannot use those products again.